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The fact that 14% of European employees are engaged recommends that many European managers battle to do either. They recognize that the manager-employee relationship is the most crucial vehicle driver of involvement and natural development, and they approach the job of raising involvement with the exact same rigor, technique, and commitment that they approach various other service problems.

Fortunately is that most of Europeans are disengaged however not dissatisfied. They are remaining on the sidelines, waiting to be influenced. They are winnable, and business can repair this gap by much better equipping their managers with the understanding and development they need to be better people managers.